Xtra Care Newsletter

Receive the latest in new product information and news.

Ask us at Xtra Care if you have questions relating to Wheelchairs, Scooters or any Mobility Equipment

Have a problem or need some advice?

We have compiled some common issues and answers below


My scooter is turned on but will not drive. What might be wrong?

The most common problem is that the scooter is in neutral. Turn the scooter off, push the drive lever (usually found at the back of the scooter) from N (Neutral) to D (Drive) then re-start and try driving again.

Back to Top

Will you repair my flat tyre?

Yes, we stock tyres and tubes of all sizes and can repair your tyre on or off site. Call us to book a time.

Back to Top

What pressure should I have in my tyres?

The recommended PSI for each tyre is usually written on the side of the tyre.

Back to Top

Are you able to pick up my equipment for repair or servicing?

Yes, we have on-road service personnel who can service equipment at your home or take it back to our workshop if required. This service will incur a call-out fee.

Back to Top

Do you sell replacement batteries?

Yes, we sell replacement batteries for all of our scooters and electric wheelchairs.

Back to Top

How often should I charge my batteries?

You should charge your scooter and wheelchair batteries after every use. It is a good idea if you are not going to be using your scooter or wheelchair for an extended period that you charge the batteries periodically whilst not in use.

Back to Top

Do you hire out equipment?

Yes we do. Please refer to the hire page on this website.

Back to Top

Do you offer home demonstrations?

Yes, for specialised and custom designed equipment such as wheelchairs and lifters, or scooters. For smaller items, these can be delivered at a nominal fee.

Back to Top

Am I supposed to drive my scooter on the road or the footpath?

According to the Australian Road Rules, a person using a motorised wheelchair is classified as a pedestrian and:

- may only travel on the road where a footpath is not available, is being repaired or is unsafe due to
- cannot travel at a speed greater than 10 km/h on level ground
- must observe all the same road rules that apply to pedestrians
- must only carry one person.

Back to Top

© 2018 Xtra Care Equipment Follow us on Google+ Site by Bellevue Studios